Refund policy

Cancellation, Returns, and Refunds

At Yorkshire Garden Buildings, we sell garden buildings and related products through our website, by telephone, email, and in person at our display site. Our products include custom-made (bespoke) orders and standard off-the-shelf items, each subject to different terms.

1. Consumer Rights and Cancellation

1.1 Orders Covered by the Consumer Contracts Regulations 2013

• If you are a consumer (purchasing for personal use) and your order is placed remotely (online, by telephone, or by email), the Consumer Contracts Regulations may give you the right to cancel your order within 14 days of receiving the product.
• Exceptions:
  • Custom-made or bespoke products (made to your specifications) cannot be cancelled under the Regulations once manufacturing has started.
  • Off-the-shelf produucts that are standard and returnable may be cancelled within 14 days, provided that they are unused and in their original condition.

1.2 Orders not covered by the Consumer Contracts Regulations 2013

• For orders placed in person or where Regulations do not apply:
  • Cancellation before manufacturing has started is at our discretion. We may retain all or part of the deposit or offer a refund subject to an administration charge.
  • Once manufacturing has begun, refunds are subject to the manufacturer's terms and conditions, which may limit or exclude any refund.

2. Amending Orders

• Amendments to orders can only be made before manufacturing begins.
• Any changes may be subject to updated prices or additional charges depending on the manufacturer costs.
• Once manufacturing has started, amendments are generally not possible, but will be subject to the manufacturer's terms.

3. Damages, Defects, and Issues

• Please inspect your orde during delivery and installation. Notify us immediately of any defects, damage, or incorrect items so that we can investigate.
• Notice of defects must be provided within 14 days of delivery.
• We are not liable for any damage, defect, or issue caused by the manufacturer or the installation team. Responsibility for resolving the issue lies with the party that caused it.
• Where defects or damage are reported, we will work alongside the manufacturer or installer to ensure a suitable remedy is provided. Remedies may include:
  • Repair of the product
  • Replacement of the product
  • Partial refund, where appropriate and in accordance with the responsible party's terms
• We may request photographs or other evidence to help determine the cause of the issue and facilitate resolution.

4. Refunds

• Refunds for off-the-shelf products returned under the Consumer Contracts Regulations will be processed in full, less any delivery charges where applicable.
• Refunds for bespoke or custom-made products are only available as set out above: before manufacturing at our discretion, or after manufacturing according to manufacturer terms.
• Any administration charges for pre-manufacturing cancellations will be clearly communicated at the time of cancellation.
• Refund processing time: If a refund is approved, it will be processed using the same payment method used for the original purchase. Refunds are usually completed within 14 days of approval, though the time for the funds to appear in your account may depend on your bank or card provider.

5. Contact

For queries regarding cancellations, returns, damages, or refunds, please contact us at:

Name: Yorkshire Garden Buildings

Address: Poolbank Lane, Welton, East Yorkshire, HU15 1PX

Email: info@yorkshiregardenbuildings.co.uk

Phone: 01482 950095