FAQs

We currently have over 30 different garden buildings on display at our Welton showsite. These have been carefully selected to represent the vast range of products we have to offer, from compact storage spaces to expansive bespoke offices and annexes. To see the exact buildings that are currently onsite, please visit our helpful "What's on Display?" page.

We are open 7 days a week, all year round. We are closed on Christmas Day and Boxing Day, but remain open as usual on Bank Holidays.

Weekdays 9:00 - 16:00

Saturday 9:00 - 16:00

Sunday 10:00 - 16:00

Address: Poolbank Lane, Welton, Brough, East Yorkshire, HU15 1PX.

Our display site is located just off the Westbound Carriageway of the A63 between North Ferriby and Brough. The turn off can be easy to miss so we recommend having a look at our "How to Find Us" page for a detailed guide to accessing our site.

There's no need to book an appointment - our expert team are on-site every day and ready to help with any questions and guide you through choosing your perfect garden building.

If you'd prefer a dedicated time slot, we offer free one-to-one design consultations, but appointments are entirely optional. We always make sure every customer gets the service they need.

Many of our buildings are designed with planning permission restrictions in mind, and therefore fall under the 'Permitted Development' category. This means that planning permission is not usually a requirement - however there are some exceptions to this.

To view the specific criteria in place, check out our "Complete Guide to Garden Room Planning Permission", which details the exact location and height restrictions that must be adhered to in order to meet the permitted development rules.

If you're still unsure, or need further dimensions for a specific product, please contact us and we will do our best to provide personalised guidance and support.

In most cases, a solid, flat, and level base is the ideal foundation for a garden building. We recommend installing a concrete pad or a paver base to meet these requirements. It may be possible to make use of an existing base, however it is extremely important to double-check that the size and finish of the base is suitable, as it is likely to cause significant complications if the base is inadequate.

We do offer a selection of options that allow for uneven bases and soil installations, such as timber frame base upgrades, ground screws, and SmartBase solutions. These are unique to specific manufacturers; if you are unsure of the options available to you, please contact us.

We work with a wide range of local and global manufacturers to offer our customers the best buildings on the market. Because our suppliers are so diverse, delivery availability can vary across the UK.

The majority of our buildings are available for delivery across mainland UK, however some of our options are available nationwide, and others are restricted to more local boundaries. For full details on which buildings can be delivered where, please see our dedicated "Delivery Information" page.

Depending on the size of your order, access requirements can vary. The majority of deliveries are 'kerbside', meaning your order will be unloaded on your driveway or to the front of your property.

For these types of deliveries, the road used to access your property must be large enough for an articulated lorry to pass down, and there must be a turning facility available. Generally, the road must be a minimum of 3m wide, with a vertical clearance of around 4m.

If your order is being assembled by an in-house team, there must be suitable access between the drop-off point and the base of your building. The specific requirements can be found on our manufacturer-specific delivery guides, under the Access Requirements tab.

All of our garden buildings are custom built to your specific requirements. This means that we are unable to carry any stock, and therefore our lead times are dependent on our manufacturer's schedules.

There are many factors that can influence lead times, including the complexity of your order, and the demand at that time of the year. For the most up-to-date lead times specific to your enquiry, please contact us.

Yes - we can arrange professional assembly for all of our garden buildings. Some of our manufacturers have their own in-house fitting teams, and assembly may be included as standard with these orders.

Where assembly is not included as standard, we work with trusted fitting teams across the UK, who are experts at assembling our product ranges, and we can arrange for a quote to be provided upon request.

We work with a local electrical contracting company who can provide highly competitive quotes for garden building installations. Prices vary depending on where the power has to come from, how long / complex the cabling routing has to be, and your choice of lighting and power sockets. Our electricians are used to working with our installation teams, and we liaise with all parties to ensure first fix is completed in line with the installation team's requirements. We offer free quotations for all the work.

Plumbing is something that is occasionally asked for with garden buildings and can certainly be done, but as it is a rare occurrence, we do not have a recommended company that we work with. We would be more than happy to speak to your local choice of plumber to advise on the best course of action to complete your requirements.

We can take payments in a number of ways, and you are free to choose whichever is most convenient for you. If you place an order through our website you can pay via Apple Pay, Google Pay, Shop Pay, or by card. The full list of accepted payment methods can be found in the footer of our website.

If you would prefer to place your order over the phone, we can either take a card payment, or provide you with the details for payment via bank transfer.

For orders in-person, we accept cash, contactless, card, or bank transfer.

Unfortunately at this time, we are unable to accept payments via American Express.

For all orders placed via email, phone call, or in-person, we take a deposit when the order is placed, and then typically the final payment is due once a delivery date has been confirmed. We usually receive this confirmation a week or so before the delivery is due to take place, which should allow for a manageable instalment gap, depending on product lead times.

The deposit level we take varies between our manufacturers, below is a breakdown of our typical payment plans in each case:

UK Garden Buildings: 15% deposit, 40% payment to secure a delivery date, remaining balance due no later than 10 working days prior to delivery.

Woodcraft UK, Lugarde & Lugarde Select: 20% deposit, remaining balance due 1-2 weeks prior to delivery.

Hex Living: 25% deposit, remaining balance due 1-2 weeks prior to delivery.

Biohort & Telluria: 50% deposit, remaining balance due 1-2 weeks prior to delivery.

Glamping Pods & Residential Log Cabins: Payment terms may vary, please contact us for further details.

All orders placed through our website must be paid in full at the time of purchase. If you would prefer to pay in line with the above terms, please send us an email, give us a call, or visit our show site.