Our delivery promise
We work with a carefully chosen group of local and national manufacturers to offer a wide range of quality garden buildings across the UK. All deliveries are handled either by our manufacturers’ own delivery teams or by trusted independent couriers.
We want to be as clear as possible about how our delivery process works, which is why we’ve created this page, along with our manufacturer-specific delivery guides, to answer our most commonly asked questions.
If you’d like any more advice or have questions about your particular order or location, please don’t hesitate to get in touch. Our friendly team is always happy to help.
Delivery Timescales
Our delivery timeframes can vary considerably depending on the manufacturer, the type of building, the time of year, and where you’re based. Because of this, we provide rough lead time estimates on our collection pages and in our manufacturer-specific delivery guides linked below to help you plan ahead - but please treat these as a general guide rather than a fixed promise.
Actual delivery times may be longer or shorter than estimated, as they can be affected by factors like local demand, transport routes, and your location (for example, rural or remote areas often take a little longer).
We always recommend getting in touch with us before placing your order if you’d like the most up-to-date delivery timeframe for a specific building and location. Our team is always happy to check with our suppliers and give you the clearest picture possible.
How Deliveries Work
Most of our garden buildings are delivered flat-packed on large pallets by lorry, with delivery usually taking place at the kerbside. This means the building will be dropped off at the nearest suitable point on your property and cannot be carried through a house or garden. Please ensure that the access road to your delivery address is wide enough for a large lorry and has sufficient space for it to turn around if needed.
Some of our ranges include free installation as standard. In these cases, delivery and assembly happen on the same day, and the fitting team will move the building from the drop-off point to its final position and complete the build for you. If installation is not included as standard with your order, this is something we can arrange for you if required.
You’ll typically be contacted by the manufacturer or an independent courier about 1–2 weeks before delivery to confirm the date. While an estimated time of arrival may be given, please note that delays can occur due to traffic or other unforeseen circumstances, and we cannot accept responsibility for these.
Delivery Areas
Most of our buildings are available for free delivery within mainland England and Wales. However for particularly remote or difficult-to-reach addresses, a delivery surcharge may apply - these are calculated individually based on the location.
Delivery outside mainland England and Wales, including Scotland, Northern Ireland, and offshore islands, is available for some of our collections, but please note that a delivery surcharge will likely apply.
While most of our garden buildings are available across the UK, a small number of manufacturers are local companies that only deliver within a limited radius of their site and may not cover all areas. To find out which buildings can be delivered to your area, please refer to our manufacturer-specific delivery guides below. There you’ll find detailed delivery zone maps, information about installation options, access requirements, estimated lead times, and the full terms and conditions relevant to each manufacturer.